Advertising Refund Policy

Effective: July 31, 2026

1. Overview

This policy explains when refunds are available for advertising purchases on the Trade Bot Directory and how refund requests are processed.

2. Full refunds

A full refund may be issued in the following circumstances:

• Your creative is rejected and you do not wish to submit a revision
• Your campaign is canceled before the start date in accordance with our Cancellation Policy
• A service interruption caused by our platform prevents your campaign from running
• Your slot becomes unavailable due to an administrative error on our part

3. Partial refunds

A partial refund may be issued if a campaign starts but is interrupted by a platform issue. The refund amount is proportional to the portion of the campaign period affected.

4. Non-refundable circumstances

Refunds are generally not available when:

• The campaign has completed its full run
• The creative was approved and ran but did not meet the advertiser's performance expectations
• The advertiser requests cancellation after the campaign start date
• The creative was submitted late, causing a delayed start
• The advertiser violated these terms, resulting in suspension

5. Refund request process

To request a refund, contact us through our contact page with your order number and the reason for the request. Refund requests are reviewed within 5 business days.

6. Refund processing

Approved refunds are processed through the original payment method. The time to receive the refund depends on the payment provider and may take several business days to appear on the advertiser's account.

7. Rejection-based refunds

If your creative is rejected and you choose not to revise it, you may request a full refund. The booking remains locked until the refund is processed. If you submit a revised creative that is also rejected, the same refund option applies.

8. Disputes

If a payment is disputed through the payment provider, we may suspend the associated campaign until the dispute is resolved. Campaigns are not continued during active disputes.

9. Contact

For questions about refunds, contact us through our contact page.