Advertising Cancellation Policy
How and when advertising campaigns can be canceled.
1. Overview
This policy explains when and how advertising campaigns can be canceled on the Trade Bot Directory.
2. Cancellation before the start date
Campaigns may be canceled before the scheduled start date. Cancellations requested at least 48 hours before the start date are eligible for a full refund. Cancellations requested less than 48 hours before the start date may be eligible for a partial refund at our discretion.
3. Cancellation after the start date
Campaigns that have already started are generally non-cancelable. If a campaign must be stopped after it has started due to a creative issue or policy violation, we may pause or remove the campaign, but refunds are governed by our Refund Policy.
4. How to cancel
To cancel a campaign, contact us through our contact page with your order number and campaign name. Cancellation requests are processed within 2 business days.
5. Effect of cancellation
When a campaign is canceled, the associated slot becomes available for future bookings. The campaign creative is deactivated and no longer displays. Historical analytics remain available to the advertiser.
6. Administrative cancellation
We reserve the right to cancel or pause any campaign that violates our terms, content policy, or applicable law. In such cases, refunds are governed by our Refund Policy.
7. Slot reassignment
If a campaign is canceled, the slot may be reassigned to another advertiser. The original advertiser's booking history is preserved regardless of reassignment.
8. Bundle cancellations
Bundle purchases (homepage banner plus directory tile, or multi-category tile packages) are canceled as a unit. Individual components of a bundle cannot be canceled separately.
9. Contact
For questions about cancellation, contact us through our contact page.